App Privacy And Data Protection

This app privacy policy explains how Pro Facilities presents information about app data, permissions and contact details. We wrote this summary for people who use the Pro Facilities app and want clear information before reading the full details below.

For wider UK privacy guidance, the Information Commissioner’s Office provides useful public information about data protection rights.

App Privacy Policy Summary

First, Pro Facilities uses app information for practical service and communication reasons. For example, we may use details to support account access, service requests, site information, app functionality and customer communication.

Information The App May Use

The app may ask for information that helps a user complete a task or send a request. This can include contact details, business details, device information, uploaded information, job references or details connected with a commercial site.

How We Use App Information

Next, we use app information to respond to requests, manage service activity, improve communication and maintain business records. Where a request relates to a site visit or maintenance issue, we share details internally with the team members who need them.

Your Choices And Contact Route

You can ask questions about app information or request a review of your details. Also, for app support, privacy questions or service enquiries, please use the contact page so the request reaches the right team.

Retention, Security And Review

Finally, Pro Facilities keeps app-related records only for as long as they support service, accounting, legal or operational needs. Team members access information when their role requires it. We also review details when they no longer look accurate, useful or required.

Full App Policy Details

App Privacy Policy:

Original App Privacy Policy

Last Updated: 14 March 2025

Introduction

Welcome to Watchful (“the App”), a software product owned and operated by Pro Facilities (“we,” “our,” or “us”). At Pro Facilities, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

This Privacy Policy is designed to comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

Information We Collect

Information You Provide To Us

We may collect information that you provide directly to us when you:

Create or register an account
Complete a profile
Use interactive features of our App
Participate in surveys, contests, or promotions
Contact us for customer service
Provide feedback

This information may include:

Personal identifiers (e.g., name, email address, phone number)
Account credentials (e.g., username, password)
Profile information (e.g., profile picture, preferences)
Payment information (e.g., credit card details, billing address)
Any other information you choose to provide

Information We Collect Automatically

When you use our App, we may automatically collect certain information about your device and usage, including:

Device information (e.g., device type, operating system, unique device identifiers)
Log information (e.g., access times, pages viewed, app crashes)
Location information (with your consent)
Usage data (e.g., features used, interactions within the App)
Performance data and error reports

Information Collected From Third Parties

We may receive information about you from third parties, such as:

Business partners
Social media platforms (if you choose to link your account)
Analytics providers
Advertising partners

Legal Basis For Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

Contractual necessity: Processing necessary for the performance of our contract with you
Legitimate interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
Consent: Processing based on your freely given, specific, informed, and unambiguous consent
Legal obligation: Processing necessary for compliance with a legal obligation to which we are subject

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our App
Process and complete transactions
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Develop new products and services
Personalise your experience
Monitor and analyse trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights and property of Pro Facilities and others

Sharing Of Information

We may share your information in the following circumstances:

With service providers, consultants, and other third parties who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Pro Facilities or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
Between and among Pro Facilities and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
With your consent or at your direction

International Data Transfers

Pro Facilities is based in the United Kingdom. However, we may transfer the personal information we collect about you to recipients in countries other than the UK (including the United States), which may not have the same data protection laws as the UK.

When we transfer personal information outside the UK, we will ensure that adequate safeguards are in place as required by the UK GDPR. These may include:

Transferring to countries deemed to provide an adequate level of protection by the UK government
Implementing standard contractual clauses approved by the UK government
Relying on binding corporate rules for transfers to entities within our corporate group

Your Rights Under UK Data Protection Law

Under the UK GDPR and Data Protection Act 2018, you have several rights regarding your personal data, including:

Right of access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal information.
Right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
Right to data portability: You have the right to request that we transfer your personal information to another organisation or directly to you.
Right to object: You have the right to object to our processing of your personal information.
Rights related to automated decision-making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below.

Your Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

Cookies And Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our App.

We use cookies and similar technologies in accordance with the UK’s Privacy and Electronic Communications Regulations (PECR).

Push Notifications

We may send push notifications to your device. You can opt-out of receiving these notifications by changing your settings on your mobile device.

Marketing Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by updating your account preferences.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

Children’s Privacy

The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the App or by email. The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of the App after we make changes is deemed to be acceptance of those changes.

Complaints

If you are concerned about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Telephone: 0303 123 1113Website: https://ico.org.uk/

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our privacy contact at:

Pro Facilities Ltd, Head Office: Unit 1, South Bradford Trading Estate, Brighouse Rd, Low Moor, Bradford BD12 0QA
Email: helpdesk@profacilities.co.uk
Phone: 0800 958 9968

App Store Specific Requirements

Apple App Store

This App is available on the Apple App Store and complies with Apple’s App Store Review Guidelines, including those related to privacy and data security.

Google Play Store

This App is available on Google Play and complies with Google Play’s Developer Program Policies, including those related to user data and privacy.